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Tuesday, September 23, 2003

Damage control at Jet Blue 

Dow Jones via AP here:

JetBlue Airways Corp. hired Deloitte & Touche to assist the company in the analysis and development of its privacy policy following the release of customer information as was disclosed last week.

New York-based JetBlue said it shared passenger itineraries, but no payment information, with the Department of Defense for a Department of Defense project related to military base security.

Military base security? With Jet Blue data? Huh? Sounds like the bureaucratic cover story to me. What was DOD really doing?

The information was released to Torch Concepts, a Defense Department contractor, which has since disclosed that no identifiable customer data was released to any third party.

Leaving open the question of what was released...

Anyhow, Torch is a data mining/pattern recognition company. It's not relevant that Jet Blue didn't release payment information; for all I know, DOD got Torch got "identifiable customer data" from some other source than Jet Blue and merged the two.

Jet Blue has some 'splainin' to do...


UPDATE: Now they're being sued. Good!

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